You can return your products within 14 days of the date of purchase. However, we recommend that you order your return as soon as possible.

In order for the product to be accepted for return, it must comply with certain mandatory conditions:
- The return must be announced within 14 days of receipt of the package.
-Products must be returned in the original packaging
- Clothing must be returned unworn, unwashed, undamaged and with original labels. Shoes and
accessories must be returned to and with their original boxes and inside a package;
- Cosmetic products can only be returned if they have not been opened and have not been used.
These must be returned without the original packaging being unsealed
- For hygiene reasons, the lingerie can be returned only if the packaging has not been packaged.
Once these products are unsealed, they can not be returned
- The products must be accompanied by the "Request of return" and mention if you wish a change or a refund

Once your package reaches the warehouse, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Discover all the details on how to return or exchange in the Customer Care area.

You can check the status of your return or exchange at any time in MY VIPTIK.

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